3G Network Officially Shut Down in New Zealand

With the 3G shutdown now complete, Mobile Network Operators want customers who have 3G mobile devices to text '3G' to 505 to check it can still make 111 calls.

3G networks across the nation have been officially shut down. 

The multi-year project included the construction of hundreds of new cell towers, alongside widespread upgrades to existing sites with 4G and 5G equipment.  

Telecommunications Forum CEO Paul Brislen said this has been the biggest technology transition in recent years and providers have taken learning from overseas shut down to ensure the transition runs smoothly.

With the shut down complete, Brislen is urging customers still using 3G devices to text '3G' to 550 to check their number will still work in emergency situations.  

"Now that 3G networks have been switched off nationwide, mobile devices that rely on 3G for voice, text or data will no longer be able to connect — including for emergency 111 calls."

“Some phones can still make standard calls, send texts, and use data over 4G, but will not be able to make emergency 111 calls now that 3G is gone. That is why it’s important to check,” said Brislen. 

To check if the mobile device can still make emergency calls, it is important for mobile devices on any New Zealand network to text '3G' to 550 for a status report from their provider. 

This will show if the correct settings and compatibility is available on the device. 

He urges people not to call 111 to check the status. 

Customers using 4G and 5G services are unlikely to notice a difference. 

For those that need to update their device, Consumer NZ have created video guides outlining the steps required to update phone software. 

It said if the device need upgrading, there are affordable options available and reccommends speaking to your provider about the best option for your needs.

Providers can assist with questions and technical support surrouning the change over. 

RE:MOBILE are offering phone recycling free of charge at multiple locations across Whakatāne. 

Brislen encourages people to check in with friends and whānau so they remain connected.