Last updated: 14/11/25

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, digital platforms, or participate in any promotions, competitions, or services we provide (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you voluntarily provide, such as:

• Name
• Contact details (email address, phone number, mailing address)
• Date of birth or age (where required, e.g., competitions)
• Social media handles or submitted content
• Any other information you provide through forms, sign-ups, competitions, or surveys

1.2 Usage Data

When you interact with our Services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and the time spent on them
• Cookies and similar tracking technologies

1.3 Competition & Promotion Information

If you enter a competition or promotion, we may collect:

• Entry details
• Eligibility information
• Prize and winner information

1.4 Audio, Visual, and Interaction Information

If you call, message, or interact with our radio stations or digital platforms, we may collect:

• Recorded phone calls (if aired or used on-air)
• Voice messages
• Photos, videos, or content you submit

2. How We Use Your Information

We may use your information to:

• Provide and improve our Services
• Personalise your experience
• Contact you about updates, competitions, promotions, or important notices
• Manage competition entries and notify winners
• Maintain safety, security, and compliance with legal obligations
• Analyse usage and improve user experience
• Send marketing communications (you can opt out at any time)

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Service providers who assist with hosting, analytics, communications, marketing, or competition fulfilment
• Partners or sponsors involved in a specific promotion or competition, but only where necessary and with your consent
• Law enforcement or regulatory authorities where required by law
• Internal teams within our company or affiliated stations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse traffic, and deliver relevant content. You can manage your cookie preferences in your browser settings.

5. Data Security

We take reasonable technical and administrative measures to protect your information from loss, misuse, or unauthorised access. However, no method of transmission over the Internet is completely secure.

6. Your Rights

Depending on local laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information (where permitted)
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise your rights, contact us using the details below.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with information, please contact us so we can remove it.

8. Links to Third-Party Sites

Our Services may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.

10. Contact Us

If you have questions or requests related to this Privacy Policy, you can contact us at:

Media Bay of Plenty Ltd
reception@1xx.co.nz
PO Box 496, Whakatane
07 308 6239