Privacy Policy

Last updated: 17/01/2026

This Privacy Policy explains how Media Bay of Plenty Ltd (“we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our websites, mobile applications, digital platforms, audio services, or participate in any promotions, competitions, or services we provide (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

Name
Contact details (email address, phone number, postal address)
Date of birth or age (where required, such as for competitions)
Social media handles or submitted content
Any other information you provide via forms, sign-ups, surveys, competitions, or direct contact

1.2 Usage and Technical Information

When you interact with our Services, we may automatically collect certain information, including:

IP address
Device type and operating system
Browser type and version
App usage data and interactions
Pages visited and time spent
Cookies and similar tracking technologies

1.3 Google Analytics

We use Google Analytics, a service provided by Google LLC, to help us understand how users interact with our Services. Google Analytics collects information such as device information, IP address, usage behaviour, and interactions within our website or app.

This information is used to analyse performance, improve functionality, and enhance user experience. Data collected by Google Analytics is processed in accordance with Google’s own privacy policies.

1.4 Competitions and Promotions

If you enter a competition or promotion, we may collect:

Entry and eligibility information
Prize fulfilment details
Winner announcements (where applicable)

1.5 Audio, Visual, and Interaction Information

If you interact with our radio stations or digital platforms, we may collect or record:

Phone calls or voice messages (particularly if aired or intended for broadcast)
Photos, videos, or other content you submit
Messages or feedback sent to our platforms

2. How We Use Your Information

We may use your information to:

Provide, operate, and improve our Services
Personalise content and user experience
Communicate with you about updates, promotions, competitions, or important notices
Administer competitions and notify winners
Analyse usage trends and audience engagement
Maintain security, safety, and legal compliance
Send marketing communications (you may opt out at any time)

3. How We Share Your Information

We do not sell your personal information.

We may share information with:

Service providers who assist with hosting, analytics, communications, marketing, or prize fulfilment
Sponsors or partners involved in specific promotions, where necessary and with appropriate consent
Regulatory or law enforcement authorities where required by law
Internal teams within Media Bay of Plenty Ltd or affiliated radio stations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our Services, analyse traffic, and improve performance. You can control or disable cookies through your browser or device settings, though some features may not function correctly as a result.

5. Data Security

We take reasonable technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure. However, no online system can be guaranteed to be completely secure.

6. Your Rights

Depending on applicable privacy laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (where legally permitted)
Opt out of marketing communications
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Links to Third-Party Websites

Our Services may include links to external or third-party websites and content, including links accessed from within our apps. We are not responsible for the privacy practices, policies, or content of those external sites.